Complaints

We care for our Clients. If you are unhappy in any way with your insurance policy or the way that it has been arranged, you can in the first instance contact us immediately on 01202 826127 / 0800 919359 or email us via the Contact Us page on our website.

You may be entitled to refer the matter subsequently to the Financial Ombudsman Service (FOS). You can contact the FOS by telephone on 0800 023 4567 or online and further information is available at http://www.financial-ombudsman.org.uk.

If you decide to refer any matter to the FOS your legal rights will not be affected. We will provide a summary of our complaints handling procedures should you make a complaint that we cannot
resolve informally and at any other time, upon your request.