Archives for November 2023

January Sales and the best place to sell handmade items

It might seem early days to be talking about January sales when the celebration, colour, noise and busyness of Christmas hasn’t even started yet! However, once the hustle and bustle has begun, we’ll all be held in its thrall for a couple of weeks and we’ll be distracted from thinking about the year ahead. Then, when it’s all over there’ll be that familiar sense of sadness; a warm oasis of time with family and friends in the midst of an ever more crazy world and everyone is back to their everyday challenges and the reality of what needs to be done in the new year!  For some of us, January comes as a welcome relief; for all the fun and festivity of Christmas, it’s good to clear our homes and lives and settle back into our normal routines. For all of us, it is a good time to reassess, not only our own habits and rhythms, but also our business vision and goals. So let’s talk about it ahead of time. 

January can be a gloomy, grey month, but there’s much beauty to be seen in the silhouetted trees, the stillness of the damp air and the mist that hangs over our towns and countryside. In a fast-paced world, it can be tempting to view January as a time of deep hibernation, a time to regroup, to rest and be still. For craft businesses, however, January doesn’t have to be a slow month, it offers a raft of opportunities! January is a great time to reassess the direction of your business, where you want to be heading this year and set some goals to help you get there. 

Looking at your sales strategy, one question it is good to re-examine is where is the best place to sell handmade items UK? This will obviously differ for each business, depending on your size, your location and your products. You may sell mainly online, with January a perfect time to apply discount codes to your website or online shop or start exploring the world of Google or Facebook Ads to promote your products to a wider audience. You may be plugged into a local crafting community and sell locally, or you might concentrate on larger national fairs. Most small business will grow with a combination of all of these, plus any other marketing opportunities which present themselves. As you look to expand your business it could be helpful to think strategically about your customer base, how to expand this and how to keep loyal customers while encouraging them to spend more. One of the ways you can do this is by using incentives, rewards and offers as part off your marketing strategy.  

Everyone loves a bargain, but for you as a small business owner these have to be financially beneficial to yourself. If you are looking to attract new customers and are selling mainly online, rewards for referrals, reviews and for new customers are all worth considering. Using social media to your best advantage is a savvy move as it offers you so many opportunities to build your audience organically as well as using campaigns to push seasonal product lines or goods; as well as your website, ensure that you are making the most of your Facebook page and Instagram account. Customers often have to see an offer several times before they will act on it, so be consistent in posting and use Instagram stories regularly. New customers may be reluctant to buy online as they can not actually see or touch the product. They may like to know a little more about you and the company, and this is an area in which you can excel as a small crafting business. Make sure you have plenty of detail in your “about” section on your website, popping in a few personal touches to enable customers to relate to you, and also be sure to promote your sustainable and community-focused credentials. All this will start to build up trust between you and your customers. You might consider sending out emails with updates on the business, new lines and include a January offer with a discount code for anyone who signs up to receive these.  

One way to get the word out there about your products and discounts is through advertising; this can be pricey but you can widen your reach considerably using Google or Facebook Ads. Also, check out local paper magazines or consider writing a short blog post for a crafting blogger with wide readership in return for advertising your website and offer. Make best use of Instagram stories by asking friends and followers to tag your current product and offer in exchange for tagging them straight back. A win for everyone. 

All the above will work particularly well for attracting new customers, but what about rewarding loyal customers or encouraging them to look at your new range? Targeted offers can work, also the “three for two” multi-buy offers and straightforward discounts, maybe on a new range. These can be sent out via email if you have collated a mailing list.  

So far, we have mainly discussed online selling, but as we ask where is the best place to sell handmade crafts in the UK we need also to look at the very many options of face-to-face sales and the advantages these bring, especially with a tempting offer attached. January is a good time to plan for craft markets, fairs and seasonal events. Explore your options, decide which to go for and pop them on your calendar. You can then look towards which ranges you will aim to sell at each event, and can plan discounts or incentives. For example, your display and offers for a family event at which there will be children with pocket money to spend will be different from that of an artisan fair.  

One last factor to consider when looking for the best place to sell handmade items UK, planning your annual marketing strategy within this and organising customer incentives around it, is seasonal selling. As a nation, we can boast a bold list of celebrations; celebrations of the everyday and ordinary, as well as big, full-on, festivals. These include Candlemas (there is a gradual resurgence of this light-filled festival in February), Easter, Mothers’ and Fathers Days’, May Day, numerous regional summer festivals, Harvest, Bonfire night and Christmas. All these are opportunities to pop a discount onto one of your stunning handcrafted products, go out to meet the public and sell with confidence.  

A final note : remember to check your insurance is in place for the year ahead. Drop us a line or give us a call and we can ensure you have the correct insurance backing in place as you head out into the New Year as the owner of a growing craft business, selling unique and high-quality products.  

How do I get influencers to wear my stuff?

Collaborations with influencers have become crucial for brands trying to increase their visibility and connect with new audiences in the digital age of social media. This is especially true if you are a creator of products. Influencer marketing enables brands to leverage the dedicated followers of influencers and gain valuable exposure by having them use or actively engage with their products. However, convincing influencers to promote your brand can be a difficult journey.

How can I get influencers to work with me?

When it comes to influencer marketing, you must execute correctly. It’s essential to select appropriate influencers and approach them in a manner that matches your brand’s values and objectives. When beginning your influencer marketing campaign, you must take your brand’s image and values into account and find influencers that fit with these to ensure the collaboration works. To do this, you can research potential influencers within your niche and assess their style, audience and engagement levels.

Social media listening platforms can help find the ideal match for your brand. Building an authentic relationship with influencers is crucial. Interact with their content, show your appreciation for their work, and start a conversation with them. When reaching out to influencers, make sure to send a personalised message that explains how your product aligns with their interests and their audience’s needs. Clearly state the benefits of a collaboration and why you admire their work.

Remember, influencers are more likely to collaborate when they see value in the partnership. Offer them products to try out and experience firsthand. Allow influencers creative freedom in how they incorporate your products into their content, as long as this fits with your brand’s values. Encourage them to create content that reflects their authenticity, as that’s what their audience follows them for. You do not have to focus just on national influencers. The world that the influencers work in is a truly global market, and those abroad can offer you a much larger sales space than you could originally imagine. This does open you up to the need for security, and international public liability insurance is something that should be considered and will be discussed in more detail later. 

Be fair in your negotiations, whether compensation, free products, or other incentives. It’s important to work with influencers who respect their worth and professionalism. You should use analytics tools to help track the performance of your influencer collaborations. Make sure to monitor key metrics such as the reach and engagement of your posts, and sales generated from the partnership. By analysing this data, you can evaluate the effectiveness of each collaboration and refine your strategy.

To summarise, it is important you know that asking influencers to exhibit, use, wear and even do a live unboxing of your products involves a combination of research, relationship-building, and offering value. Choose influencers who align with your brand’s values, engage with them authentically and provide a fair collaboration offer. Monitoring and analysing the results will help refine your influencer strategy over time.

Do I need international public liability insurance to work with influencers?

Public liability insurance is established to protect businesses in case of legal claims related to injury or damage on their premises or due to their products. Whether you need international public liability insurance when your influencer strategy has successfully expanded your reach to a global audience is a question that requires careful consideration. Here are some things to keep in mind: The need for international public liability insurance depends on the scope of your business operations and whether you’re selling products worldwide. If you’re shipping products internationally and promoting your brand to a global audience, it’s wise to consider international coverage.

Additionally, if your influencer collaborations result in a significant increase in international sales, you may be exposed to a higher level of risk. Accidents or product-related issues in different countries could lead to legal claims, making global coverage essential. Some countries or regions may have specific legal requirements for businesses operating within their jurisdiction.

You should consult with legal or insurance experts to ensure compliance with these regulations. If your influencers are promoting your products internationally, any issues or defects in those products that cause harm to consumers could result in liability claims. International public liability insurance can protect in such cases. You should assess any risks that are associated with your business activities and the specific countries you target. Different regions may have varying legal standards and levels of risk. Tailor your insurance coverage accordingly.

To reduce the likelihood of legal claims related to product defects, ensure that your products meet international quality and safety standards. Proper quality control measures can reduce the likelihood of legal claims related to product defects.

To determine the extent of coverage you need, it’s advisable to consult with an insurance expert. They can provide insights into your specific situation and guide you in choosing the right policy. It may be that international public liability insurance is required to protect all parties involved.  

We have seen that the world of the influencer has become a vital marketing and advertising tool. The incredible leverage and audience that a successful influencer can reach is truly astounding, but when harnessed in the right way, as noted above, the possibilities for a supplier that is picked up by them have almost limitless potential. They have the potential to exceed what can be achieved through regular marketing channels and then some. Be sure to have a strategy in place to allow you to reach out to the right influencers and make the most of the collaboration. A good strategy will then let you set goals and assess how well your collaboration is working to achieve those goals.

It’s good to chat, even when it’s about trade public liability insurance!

“Electric communication will never be a substitute for the face of someone who with their soul encourages you to be brave and true” Charles Dickens.

Dickens must have made this comparison during the early years of the electric telegraph; telephones were not introduced until after his death. How far we have come in “electric communication” since then! In our world of messaging, emails and chatbots, it is interesting to ponder whether his words still hold true. Are there advantages to live chat or chatbots, or does Dickens have the last word? We think there are many circumstances in our fast-paced modern world in which electronic communication is not only helpful but absolutely necessary; maybe it is more about the circumstances, the purpose of our communication and what each party would hope to gain from it. Let’s delve a little more into this fascinating world!

As business owners of small crafting enterprises, good communication will not only be one of your strengths, but something upon which you can most likely fly head and shoulders above larger, more anonymous businesses. You will have the personal touch, both within your staff team and with your customers. There may be days when a good dose of impersonality could seem appealing, when it would be much easier to delegate difficult situations to an anonymous HR team or tricky customers to an equally large marketing team. But, like it or not, you are in the thick of both your team and your customers and handled well, this is a huge advantage.

So, how can up-to-date technology help your business? Increasing numbers of websites now have a chat facility embedded within them and this is worth considering for your business. Chats can be either live or bot-led. The nature of your business will very much determine which of these would be more helpful, or whether a mix of the two would work. The advantages of using a chatbot are that customers can receive help and answers to many of their questions immediately. This could increase their satisfaction level with your business and therefore lead to more sales. In addition, chatbots can be particularly helpful as they will communicate with your customers while you are busy doing something else; this could be worth considering if your craft business is at present a side hustle and you are occupied with your main job during a large part of the working day.

The disadvantage of using a chatbot is that they are often clunky. However well programmed, they will not pick up on nuances, moods and more complex questions that fall into a more human domain. So, the advantage of immediate replies needs to be weighed up against potential frustration on behalf of your customers as their questions are not properly answered. Another possible disadvantage is that bots do not pick up on tone of voice; in the unlikely event that a customer is dissatisfied, likely, a bot will likely not deal with this well, leading to increased dissatisfaction.

Live chat on the other hand has all the advantages of communicating with a real person, among which are warmth, empathy, and a sense of humour. It allows a fairly immediate response, although not as quick as a chatbot would produce. Problems are resolved more quickly and satisfactorily and you will be able to deal with more complex out-of-the-box issues which would not necessarily have been programmed into the bot. For example, an overseas customer might require information about packaging and posting costs, insurance in the case of loss or breakages and a rough delivery period; only a real human being would be able to deal with the individuality of this question and indeed a chatbot could cause frustration.

How does live chat compare with email or telephone calls? If time is of the essence, live chat is certainly quicker than an email. Phone calls add an extra layer of humanity to the communication including tone of voice, as well as warmth, empathy and humour. Emails are good for straightforward queries demanding a quick response. Both they and live chats allow web links to be forwarded, an option which is not available on a phone call.

There is much to weigh up as you consider what the best modes of communication are for your unique business; for example your own time availability, your customer base and your budget. Here at  Craft Insurance customer satisfaction is something we value highly and communicating well with you is a large part of that. This is our whole-time family business, and as such Naomi and Sam are always here to speak to you as well as to answer emails. For our business model, this is the best combination. For example, a client may wish to find out whether she/he needs trade public liability insurance. A quick look at our FAQ’s will give a general answer, but will obviously not be applied directly to their situation. The client could then send off an email which we will respond to within twenty-four working hours, explaining how trade public liability insurance is needed in their situation. This can include both general links and advice applied directly to the company and can then be sorted quickly and efficiently. However, sometimes trade public liability insurance might be required with more urgency, maybe our client has a one-off event and needs cover for the following day. In this instance, a phone call will be the fastest way to explain what is required and give peace of mind, ensuring they can put all their energies into the event ahead. Either way, we are here for you and excited to be a small part of your growing businesses.

So, was Dickens right? Probably! At least in as far as no amount of emails, chats or phone calls are a substitute for a deep, soulful conversation with someone who encourages you to live life as your best self. However, the others are essential to our modern world and within their confines we certainly hope to encourage you to be bold in your business and live life to the full!

Ideas for Christmas Parties and Christmas Party Insurance

Christmas is coming! Whether you dive into the full-on multi-sensory experience of tinsel, lights and jolly songs, whether you prefer a more muted run-up of evergreens, gingerbread houses and carols sung by choirs, or whether you actively try to raise anticipation by marking Advent as a season of waiting and preparation for Christmastide to follow, we cannot but be bombarded by Christmas preparations all around us. Here at Craft Insurance, we are big fans of Christmas. As a family-run business, an opportunity for all those we love to gather around the table and enjoy good food, recount the joys and challenges of the previous year, exchange gifts and share laughter is one we anticipate with delight.

As crafters, it is also one of the high marketing moments of the year, which brings with it both great opportunities and the potential for rising stress levels. How can you maximise this fantastic sales opportunity while still keeping time for your own Christmas preparations? One answer might be to get on board the growing trend of craft parties.  Christmas workshops or craft parties have been quietly growing in popularity over the past few years, and are hosted across the land, by large national organisations like the National Trust, by thriving craft party businesses and by local or individual craft hubs. They offer a wonderful alternative to over-indulgent office parties, a fun pre-Christmas event at which friends can gather and even a space for over-excited children to focus on learning a new skill.

The sky is the limit when it comes to the crafting skill which takes centre stage at your workshop or party; most crafts can be adapted to this setting. Wreath-making workshops are possibly the most widely available, but candle-making lends itself well to the festive season, or perhaps painting some ceramic tea light candle holders. Creating Christmas decorations using a wide range of materials from ceramics to paper origami, designing Christmas cards with lino printing, watercolours or botanicals, or constructing an evergreen Christmas garland would all make wonderful occupations for a Christmas craft party. Felting, weaving and crotcheting can all be adapted around a Christmas theme to create a variety of cards and decorations.  Taking it a step further, kiln-formed glass techniques can be taught, fashioning decorations such as glass Christmas trees to take home. Who could resist an afternoon of warmth, chatter and friendship while learning a new skill and coming away with a beautifully packaged Christmas gift, a stack of cards which will bring delight to friends and family or a set of decorations with memories of a cosy, enchanting afternoon spent with friends?

Craft workshops and parties not only provide a wholesome alternative to the annual office party, but they will also offer an oasis of time for friends and family members to connect in the midst of a busy season. As a family-run business, we at Craft Insurers are passionate about the importance of community; of real-life connections, friendships and communication. We have said it before, but it is worth reiterating; crafters have an ideal vehicle for bringing people together as you share your craft in an atmosphere where there is space for everyone, where warm drinks and conversation flow and good memories are made.

We hope we have inspired you to take a look at the potential of holding Christmas workshops or parties, but what now are the practicalities you need to consider? Firstly, make sure you charge a fee which not only covers costs and reflects not only your time and skill, but also the added value of community and mental well-being the time will proffer. On one hand, this is something on which a price cannot be placed, but in our fast-paced world where we arguably don’t have enough time to simply be with others, a space such as this will do your customers’ mental health untold good.

You will need to find an appropriate space in which to hold your gatherings. Maybe in a local Arts Quarter, Arts Hub, village hall or community centre. As you seek out a venue, you too will be making connections. It may be you could join with a fellow crafter to offer an event with a blend of skills; if you usually work alone, this could bring a sense of teamwork into your working days.

An important factor to consider is what type of party insurance UK you will require. Party insurance UK is not a legal requirement, but is strongly recommended for a workshop or party as we have described. As your circumstances, your business and the type of gathering you are planning will be completely unique, it would be best to get a bespoke package, tailored around your individual requirements. This is where we, as a small family business can ensure you get the best possible deal as we listen to and assess your insurance needs. Depending on your plans, you may require any one of public liability insurance, equipment insurance, employer’s liability or a one-off party insurance. It’s not as complicated as it sounds; a simple phone call will point you in the right direction and as your mind is put to rest over any potential problems which may occur, you will instead be able to focus your full attention and creativity on planning a fantastic workshop or party. Drop us a line or pick up the phone and either Naomi or Sam will be here to talk you through the best party insurance UK option for you.

As the Christmas season approaches in full swing, we wish you every success as you share your craft and talents with others at fun, festive events!

What is product liability insurance and why might I need it when sourcing sustainable materials?

It’s fun to wonder what might be a crafter’s idea of an Aladdin’s cave. Might it be a treasure trove of glittery gems, colourful beads, sparkling silver wire, clasps and studs? Or could it be a neatly ordered room with every colour and texture of yarn you can imagine, organised by hue and tone in ceiling-high, fully stuffed box shelves? Or maybe a gorgeously fragranced room of essential oils, dried herbs and other botanicals, lye, bowls, spatulas and thermometers; all you would need to develop the most enticing range of handmade soap? Or possibly it could be floor-to-ceiling rolls of fabric, with plenty of overflowing baskets of tempting offcuts through which to rummage? 

What might your crafter’s Aladdin’s cave look like? It’s fun to imagine, and while your dreams may not become a reality, there might be some reflection of them in real life, in the very tangible Scrap Stores located around our nation. These amazing stores, filled to bursting with salvaged surplus from local industry or business can be located throughout our towns, cities and countryside. They generally run under one or two business models. The first one, a charity called Children’s Scrap Store is open to schools, youth or children’s groups, churches or other social organisations. For a small fee, a membership card is issued and then donations given for the materials collected on each visit. Membership is often extended to commercial crafters. The second model is a social enterprise model, by which the scrap store is opened to anyone and profit ploughed back into local social projects. Clothes and furniture may be collected for distribution alongside the scrap store materials, workshops, training and children’s holiday clubs may be held on the premises. Funds might be raised through initiatives such as children’s parties. Either of these models offer opportunities for crafters.

Scrap stores exhibited recycling before the main population had begun to think in this way.

By collecting clean and safe waste products from local business and industries, they are both reducing landfill and lowering carbon emissions by minimising the need for incineration. The stores have a constant flow of scrap material, and part of the fun of visiting one is that it is a bit of a lottery as to what you will find. You may go with a mental shopping list and come away with none of what you were looking for but a couple of bagfuls of quirky materials full of creative potential. They are thus a wonderful and exciting source of sustainable materials.

Here at Craft Insurers we often champion our clients’ ability to source environmentally sustainable and ethically sourced raw products. If you are able to do this, it is well worth flying your ethical credentials on your promotion and marketing media.  Customers are increasingly looking for goods made with sustainable products and will pay a premium for them; scrap store finds certainly fulfil this criteria.

Imagine now you have created some unique and beautiful products using sustainable materials, maybe from a scrap store, and are ready to release them to a band of delighted customers. It is sometimes at this stage that crafters think about insurance, and in particular product liability insurance. Is this something you will need, even if your goods are of a high standard and made with sustainable materials? The answer is, that while product liability insurance is not a legal requirement, it is highly advisable. If you are selling in any real-life setting, such as a market, fair or small shop, the organiser or owner may well ask for it.

So, what is it and why is it a good idea to have it? Basically, product liability insurance covers you against any claim a customer may make against your product even when it is not your fault. It covers your legal defence and costs, and any compensation that may be demanded. It is often hard to imagine what might go wrong with your product and thus lead to a situation like this. However, the whole point of both public and product liability insurance is that it offers protection against those incidents you cannot possibly foresee and thus cannot possibly prevent. This is why we call it a sleep easy insurance. Once in place, you can put all your creativity and energy into creating the best possible products for your appreciative customers.

Would you need it for online selling? The answer again is that while it is not essential, it is a wise precaution. There could be an argument that it is even more advisable if selling online. Relationship with our customers is so important and while you will do all you can to give your customers a good buying experience online, it will not be the same as a smile and chat when selling face to face. If there were a problem with one of your products, it could be argued that a customer who has met you, maybe heard a bit of your story and seen both your passion and hard work, would be less likely to file a legal complaint and more inclined to resolve the issue directly with yourself. Either way, product liability insurance will have you covered and put your mind at rest. Pick up the phone or drop us an email and either Naomi or Sam will get back to you and guide you through the best, most cost-effective cover for your unique business.

As we look towards Christmas, increasing numbers of consumers are not happy with the excessive commercialism around this time and the waste, landfill and general damage to both our beautiful world and our squeezed bank accounts. This is an excellent opportunity for small, local crafters to take centre stage, emphasising your sustainable credentials and lasting value of your products. Time to go and gather together an Aladdin’s cave of sustainable raw materials and get creating!